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Customer Experience (CX) Management Survey

Empathy Revolution: How AI Reads Minds (and Hearts) to Personalize Customer Experiences
ByMichael Bernzweig February 1, 2024March 23, 2025 Reading Time: 4 minutes

AI-powered Sentiment Analysis The future of customer experience lies in harnessing artificial intelligence to decode emotions,…

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Michael Bernzweig

The editorial team lead, Michael, is a serial entrepreneur and certified software geek. He has written hundreds of articles over the years on a wide range of topics, from technology to his favorite hobby, metal detecting.

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