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Remote team management: Professional headshot of Michelle Jamison during her Career Spotlight podcast interview discussing remote team management and leadership strategies
Software Oasis Podcasts Career Spotlight Podcast

Michelle Jamison: From Call Center Agent to CEO of Seismic Wave Support

ByMichael Bernzweig February 14, 2025February 14, 2025 Reading Time: 2 minutes

Remote Team Management In this episode of Career Spotlight, host Michael Bernzweig sits down with Michelle…

Read More Michelle Jamison: From Call Center Agent to CEO of Seismic Wave SupportContinue

Software Spotlight is a weekly tech newsletter packed with trends, data, analysis and expert interviews.
Survey Customer Experience (CX) Management

Podcast: Qwary CX Software Measures NPS, CSAT, And CES Metrics

ByMichael Bernzweig January 28, 2024January 11, 2025 Reading Time: 3 minutes

Listen And Share This Software Spotlight Podcast Watch And Share This Software Spotlight Podcast Podcast Summary:…

Read More Podcast: Qwary CX Software Measures NPS, CSAT, And CES MetricsContinue

A chatbot providing customer service in a fun image.
AI

How Conversational AI is Revolutionizing Customer Service

ByMichael Bernzweig December 28, 2023December 31, 2023 Reading Time: 6 minutes

Conversational AI Customer Service Trends Customer service has changed dramatically in recent years. The rise of…

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The Trustmary interface shows a customizable review collection form that businesses can add to their website to easily gather customer reviews.
Review Management

Using Customer Reviews and Testimonials to Build Trust and Credibility

ByMichael Bernzweig November 18, 2023April 10, 2024 Reading Time: 5 minutes

Building Trust With Your Ideal Customer Customer reviews and testimonials are becoming increasingly crucial for businesses…

Read More Using Customer Reviews and Testimonials to Build Trust and CredibilityContinue

Michael Bernzweig and Bogdan Tyskyy looking at the CallPage sales productivity software backend interface for setting up lead filtering parameters during the filming of the Software Spotlight podcast episode.
Lead Generation Marketing Automation Platforms

Automating Lead Nurturing with Call Tracking Software

ByMichael Bernzweig November 17, 2023December 17, 2023 Reading Time: 5 minutes

Automating Your Sales Funnel Lead nurturing is a critical part of any successful sales and marketing…

Read More Automating Lead Nurturing with Call Tracking SoftwareContinue

Michael Bernzweig and Bogdan Tyskyy looking at the CallPage online appointment booking software timer counting down during the filming of the Software Spotlight podcast episode.
Lead Generation Marketing Automation Platforms

Review: How CallPage’s Callback Software Increases Conversions

ByMichael Bernzweig November 17, 2023March 23, 2025 Reading Time: 4 minutes

What is CallPage? CallPage is an innovative lead generation and call-tracking software designed to help businesses…

Read More Review: How CallPage’s Callback Software Increases ConversionsContinue

Screenshot of AskAI interface for setting up Slack integration. Buttons allow user to add a file or website to create knowledge base for the chatbot.
No Code AI

Transforming Customer Service with AI Assistants

ByMichael Bernzweig November 17, 2023December 7, 2023 Reading Time: 4 minutes

Revolutionizing Customer Service with AI Assistants Thanks to recent advances in artificial intelligence (AI), customer service…

Read More Transforming Customer Service with AI AssistantsContinue

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Blog Editor Michael Bernzweig

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The editorial team lead, Michael, is a serial entrepreneur and certified software geek. He has written hundreds of articles over the years on a wide range of topics, from technology to his favorite hobby, metal detecting.

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