Business Process Automation: Latest Statistics and Trends (2024)

ByMichael Bernzweig Reading Time: 4 minutes

Business Process Automation

Business Process Automation (BPA) has become a cornerstone of modern organizational efficiency, enabling companies to streamline operations, reduce costs, and improve productivity. With advancements in technologies like Artificial Intelligence (AI), Robotic Process Automation (RPA), and low-code platforms, BPA is transforming industries globally. This article delves into the latest data and trends shaping the BPA landscape in 2024.

What is Business Process Automation?

Business Process Automation refers to the use of technology to automate complex business processes beyond simple record-keeping or data manipulation. It involves streamlining workflows, reducing manual intervention, and improving operational efficiency through technologies like AI, RPA, and digital process automation tools.

Key Statistics on Business Process Automation in 2024

Market Growth

Chart showing annual market growth trends for Business Process Automation (BPA) and Digital Process Automation (DPA) from 2024 to 2029.
The global BPA market is projected to grow from $13 billion in 2024 to $23.9 billion in 2029, while the DPA market is expected to increase from $14.37 billion in 2024 to $26.48 billion by 2029.
  1. The global BPA market is projected to grow from $13 billion in 2024 to $23.9 billion by 2029, with a Compound Annual Growth Rate (CAGR) of 11.6% (Mordor Intelligence, June 2024).
  2. Digital Process Automation (DPA), a subset of BPA, was valued at $7.8 billion in 2019 and is expected to reach $16 billion by 2025, growing at a CAGR of 13% (Mordor Research, February 2024).

Adoption Rates

Chart showing the adoption rates of Business Process Automation (BPA) and low-code platforms from 2024 to 2029, highlighting steady growth trends.
The percentage of businesses automating at least one process is projected to grow from 66% in 2024 to 85% in 2029. Similarly, low-code platform adoption is expected to increase from 24% in 2024 to 55% by 2029.
  1. Approximately 66% of businesses have automated at least one business process as of 2024 (McKinsey & Company, February 2024).
  2. Over 80% of organizations report accelerating their adoption of BPA due to the COVID-19 pandemic's impact on remote work and operational efficiency (Cflow Apps, November 2024).
  3. Low-code platforms for workflow automation are gaining traction, with 24% of companies already implementing them and another 29% planning to adopt them soon (Salesforce Survey, October 2024).

Efficiency Gains

  1. Businesses using BPA report cost reductions between 10% and 50%, primarily by automating repetitive tasks and minimizing manual errors (Statista via KRC Research, October 2024).
  2. Organizations implementing RPA have seen ROI improvements ranging from 30% to 200% within the first year of deployment (ThinkAutomation Report, November 2024).

AI and RPA Driving BPA Innovation

Chart showing the adoption rates of Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Business Process Automation from 2024 to 2029.
AI adoption in Business Process Automation is projected to grow from 74% in 2024 to 94% by 2029. Similarly, RPA adoption is expected to increase from 31% in 2024 to 51% by 2029.

Artificial Intelligence (AI) and Robotic Process Automation (RPA) are at the forefront of BPA advancements:

  1. AI-driven automation is gaining momentum; 74% of organizations using AI plan to increase their investment in the next three years (Cflow Apps, November 2024).
  2. RPA adoption has reached 31%, making it the most popular BPA technology in use today (Cflow Apps, November 2024).
  3. In a survey by Forbes Advisor, over half of businesses reported using AI tools to enhance operational efficiency (FlowForma Blog, June 2024).

Departmental Impact of BPA

BPA delivers significant ROI across various departments:

  1. IT departments report the highest ROI from automation at 52%, followed by operations at 47%, customer service at 37%, and finance at 30% (Salesforce Survey, October 2024).
  2. Automating workflows can reduce errors by up to 70%, improving overall productivity and customer satisfaction levels by nearly 7% (Gitnux Report via Capgemini Study).

Challenges in Implementing BPA

Despite its benefits, businesses face hurdles when adopting BPA:

  1. Mapping complex processes remains a challenge for over half (54%) of organizations implementing BPA solutions (Salesforce Survey, October 2024).
  2. Integration issues with legacy systems affect nearly four out of ten companies (39%), while cost concerns deter another third (37%) from scaling their initiatives.

Future Outlook for Business Process Automation

Chart showing projected growth of the hyper-automation market and generative AI adoption rates from 2024 to 2030.
The hyper-automation market is expected to grow from $22.7 billion in 2024 to $60.6 billion by 2030. Meanwhile, generative AI adoption is projected to increase from 36% in 2024 to 115% by 2030 as its applications expand across industries.

The future of BPA looks promising as companies continue to embrace digital transformation:

  1. By 2030, hyper-automation-enabling software markets are expected to reach $600 billion globally (Gartner Report via Imaginovation Blog).
  2. Generative AI is set to revolutionize operational processes. Harvard Business Review predicts that by the end of this decade, over 40% of U.S.-based work could be augmented or reinvented using generative AI technologies.

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Source Data

Article TitlePublicationDate
Workflow Automation Statistics & Trends in 2024Cflow AppsNovember 21, 2024
10 Business Process Automation Statistics in 2024FlowFormaJune 25, 2024
22+ Business Automation StatisticsBusiness DasherOctober 25, 2024
42 Must-Know Business Process Automation StatisticsZipHQNovember 13, 2024
The Global Process Automation Market StatisticsThinkAutomationNovember 13, 2024

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