From Humble Beginnings to Enterprise-Grade Dominance: The Incredible Evolution of Docsie
Exploring Enterprise Document Management
When Philippe Trounev first conceived Docsie in 2017, it began as a humble documentation tool targeted at developers. Yet over time, the platform has undergone an incredible transformation – blossoming into an enterprise-grade solution serving major multinationals worldwide. We will share notes from our exclusive interview with the Docsie CEO and what we learned about their path to becoming a leading enterprise document management (EDM) software solution.
Chapter 1: Solving a Pressing Need
The origins of Docsie can be traced back to Philippe's attempt to document an internal billing system his team was building. Faced with inadequate tools, he took matters into his own hands – building a documentation product that evolved into Docsie.
Initially offered for free in 2019, the tool quickly gained traction among developers. But the big surprise came when non-technical users on the business side began flocking to the intuitive, user-friendly platform.
As Philippe recalls:
“Our initial target market for docsie were developers. Eventually, we got a bunch of developers to try the platform. But the commercial application, we got more from product managers.”
Gradually, the conversations shifted from developer requirements to intricate, enterprise-wide deployments. Now confidently positioned as an enterprise-grade solution, Docsie easily handles complex multi-product, multi-partner implementations across global organizations.
In Philippe's words:
“We really went from this SMB developer-focused platform to this enterprise-grade platform that can be used to basically deliver documentation at scale.”
Chapter 2: Streamlining Workflows Across Functions
A key reason behind Docsie's expanding enterprise adoption has been its ability to streamline documentation processes across diverse functions:
Product Management
With Docsie, product teams can finally centralize control of product documentation. No more scattered Word docs or fragmented review processes.
As one manufacturing client noted:
“Before they were using docsie, they had a bunch of people just creating Word documents and PDFs. And then they had no centralized way of managing the releasing of product docs.”
By centralizing creation, review, publishing and updating product documentation, Docsie has helped companies accelerate release cycles significantly.
Manufacturing
In plant floors dealing with technical products, having accurate, up-to-date documentation is non-negotiable. With multilingual technical writing capabilities, Docsie proved to be a game-changer for one battery manufacturer:
“They work with like electrical batteries and before docsie they didn't have a they had a bunch of again PDFs and a bunch of teams doing content. It was all manual.”
By digitizing their documentation processes, the company was finally able to manage content efficiently across multiple product families and languages.
Software Engineering
For developers building complex applications, dedicating precious engineering resources to maintain documentation is far from ideal. As Philippe notes:
“You don't want your development resources focused on something that's not your core product, right?”
With intuitive tools tailored for developers, Docsie eliminates the need for engineers to maintain documentation manually – freeing them up to focus on core coding.
Chapter 3: Customized for Complex Enterprise Requirements
To meet escalating enterprise demand, Docsie has expanded its capabilities far beyond its initial developer-focused tool.
Multi-Product, Multi-Partner Portals
Handling intricate documentation deployments across products, partners, and regions is now business as usual with Docsie:
“We are trying to do exactly that, and basically helping deliver documentation through multiple partners to their customers across multiple geographies.”
Automated Documentation Generation
For one manufacturing customer producing thousands of products annually, manually generating user manuals was unrealistic. With Docsie:
“We have a customer who is using docsie to basically automatically generate large number of user manuals at scale.”
By automating content creation, enterprises can scale documentation processes exponentially.
Stringent Access Controls
For sensitive documentation, Docsie offers robust controls, including role-based access and intelligent chatbots. As Philippe explains:
“Including smart chat bots that can be that each of the chat bots can have a scope defined for them, which means that chat bots will only know the content that they're entitled to know.”
With these advanced controls, even highly confidential content can be securely accessed by authorized users only.
Chapter 4: Trusted by Over 5,000 Businesses Globally
Today, over 5,000 businesses globally use Docsie for their documentation needs – highlighting its simplicity, versatility, and ability to scale.
As one enthusiastic user notes:
“I love how simple Docsie is, it really takes the headache of managing our customer facing docs.”
For Philippe, adapting the platform to serve larger enterprise clients has been an exciting pivot:
“We are looking more towards enterprise, but we are continuing to also build out a bunch of SMB features and a bunch of features that cater to like medium-sized businesses.”
Chapter 5: The Road Ahead – Doubling Down on AI
As Docsie gears up for its next growth phase, AI integrations will play an instrumental role. With plans already underway to expand AI capabilities, Philippe envisions a future where:
“The content is done for you. So that's kind of the focus, and that's what we're kind of trying to accomplish and achieve.”
By combining knowledge management efficiencies with AI-generated content creation, Docsie aims to fully automate documentation processes – cementing its position as the preferred enterprise-grade solution worldwide.
Conclusion
The platform's journey from an internal developer tool to a trusted multinational partner has been remarkable. And if Philippe's ambitious roadmap is anything to go by – we've only just glimpsed the beginnings of Docsie's incredible enterprise impact.
Sign up for a Free trial of Docsie today.
Listen to our Exclusive podcast interview with the Founder and CEO of Docsie Philippe Trounev. This episode of the Software Spotlight podcast looks at Docsie, an enterprise knowledge management platform that helps businesses create, translate, and publish documentation to educate users and customers. Docsie was created out of Trounev's need for better documentation tools while building an internal billing system. The platform serves over 15,000 users globally, providing customizable knowledge bases, collaboration features, workflow systems, and AI capabilities like automated translation. Read our full Docsie Review: Knowledge Management Platform Vs 4 Top Alternatives
Docsie Enterprise Document Management FAQ
How does Docsie help enterprises with document management?
Docsie combines robust document management capabilities like access controls, versioning, workflows, and AI search with external knowledge-sharing features. It provides a centralized platform to store, organize, control access, and find documents across the enterprise. Docsie also enables publishing docs externally as multilingual knowledge bases.
What enterprise-grade features make Docsie stand out for document management?
Key differentiators are AI content generation, publishing multiple knowledge base versions, turning docs into chatbots, creating adoption experiences from docs, advanced localization capabilities, and tools to improve content quality. Robust workflow automation also accelerates document review, approval, and publishing.
How can Docsie transform enterprise document management?
By digitizing document management using the cloud, Docsie helps enterprises gain control and global access instead of scattered Word/PDF files. Features like search, version control, permissions, workflows, and analytics help manage electronic documents efficiently at scale. Integrations also connect Docsie to existing enterprise systems.
