What Is Docsie?
Docsie is an enterprise knowledge base and documentation platform that helps companies create, manage, and publish product documentation, user guides, FAQs, and knowledge portals. When I started testing for this Docsie Review, I felt the workflow customizations were especially useful for structuring how my team creates and maintains documentation. So, based on the intuitive interface, built-in collaboration, and ability to scale, I highly recommend Docsie for any team that takes their documentation seriously.
In this review, I will compare Docsie across several key criteria: pricing, usability, features, customer reviews, and support. For context, I manage documentation for a mid-sized software company, so effective documentation tools are crucial for our success. At its core, Docsie streamlines documentation workflows so teams can efficiently create high-quality, up-to-date documentation that end users will love. Whether you need to document internal processes, complex software systems, hardware products, or customer-facing support content, Docsie has you covered.
Docsie Review: Knowledge Management Platform Vs Alternatives
Our Docsie review compares features, pricing and reviews against 4 popular documentation tools. Make an informed decision for your knowledge management needs.
Price: 0 – 699
Price Currency: $
Application Category: Knowledge Management, Documentation Tools
- Easy to set up and use, even for non-technical users
- Flexible customization options for designing knowledge bases
- Collaboration features to work across teams and integrate other tools
- Analytics to track knowledge base usage and impact
- Multiple language support for global organizations
- Responsive customer support
- Some helpful premium features only available on higher-tier pricing plans
- Can be more expensive than basic ready-made knowledge base solutions
Learn about our Oasis RankTM Review Methodology
Benefits of Using Docsie
Docsie makes it easy for technical writers, developers, product managers, and subject matter experts to collaborate on documentation. With customizable user roles and permissions, you control access while allowing any team member to contribute.
Built-in comments and task management help teams discuss changes and track progress. Using Docsie's APIs, you can even auto-generate documentation from other systems and then maintain it in Docsie.
Maintain Multiple Documentation Sets
Organize all your documentation into customizable workspaces with Docsie. Group content by product, version, brand, or audience – with independent permissions so you limit access.
Powerful search helps you find answers fast. Docsie's comparison view clearly shows how documentation differs across versions so that you can understand the incremental changes.
Flexible Publishing & Analytics
Docsie generates documentation sites designed specifically for great user experience. Choose from dozens of customizable, mobile-friendly templates, then tailor the site with your branding.
Integrated analytics give you insight into how users interact with your documentation. Identify popular search queries, most viewed articles, areas for improvement, and more.
How Does Docsie Compare?
Docsie vs Notion
Notion offers a free personal plan but charges per user for teams. In contrast, Docsie offers a free forever plan, and paid pricing plans start at $99/month for unlimited storage and content. For advanced collaboration features, most find Docsie easier to use and administer for documentation.
Docsie vs ClickUp
ClickUp positions itself as an all-in-one project management platform, whereas Docsie focuses specifically on streamlining documentation workflows. Docsie offers more robust documentation-specific features out of the box, like version control and analytics.
Docsie vs Confluence
Confluence charges per user which gets expensive for larger teams. Docsie offers more pricing flexibility, charging for overall features rather than per user. For documentation functionality, Docsie rates higher with an intuitive editor and built-in collaboration.
Docsie vs Coda
Coda and Docsie take different approaches – Coda focuses on custom databases and portable-like views to manage content, while Docsie provides an optimized editor and site generator for publishing documentation. Most documentation teams prefer Docsie's purpose-built tools.
Docsie vs Other Competitors
Unlike other dedicated documentation platforms, Docsie stands out with easier collaboration, transparent analytics, and more affordable pricing as your team grows. The flexible platform makes it easier to create, manage, and publish documentation at scale.
Our Docsie Testing
To get a feel for the solution, we set up an account just like you would as a new user. For our testing, we set up an internal Wiki for our Software Oasis team and an external Knowledgebase for our site visitors. I will walk you through our journey below and provide feedback.
Setting up Our Workspace
After registering the account, your next step is setting up your workspace. In Docsie, a workspace is where your documentation is displayed and stored in the knowledge portal. In our scenario, we chose two templates to make the solution easy to set up quickly. Docsie has a wide range of predefined templates that provide all of the documents and structure you will need.
Choose Content Types
In this step, you can select the document types you chose in the previous step and use those to categorize and separate the documents in your knowledge portal. On the right side of this image, you can see the nicely organized table of contents that Docsie generated from the templates. This gives you a great starting point to refine and edit these documents for sharing internally with employees and externally with partners and customers.
Publish Your Portal
Now, the fun part: you can style and publish your portal for internal and external users to interact with. You can still refine things along the way, but this is a major step forward to getting your knowledge base out into the world. You style the colors and wording in this step and edit it further later if you like.
Build Your Team
Collaboration is what Docsie is all about, and you first need a team to collaborate with. In this step, you can add all your team members to your Docsie dashboard and set permissions and roles for each user. As Docsie has the ability to provide each document in your knowledge base in multiple languages, you can assign editors for each language if you like.
View Your Workspace
Once you have completed the setup wizard and published your knowledge base, you can jump into the management interface. In this view, we have clicked on Workspace Home, and we can see an overview of everything. You can see the team tasks, workspace activity, work in progress, and all your users. From here, you can jump to manage workspace files and templates. You can also check your deployment analytics in one click as well.
View and Edit Templates
By clicking on the Manage Workspace Templates tab from the last screen, we can now view each of the individual templates. You can edit any of these templates to customize them for your organization. Some examples of popular templates include an employee handbook, FAQ guide, Quick Start Guide, Writing guidelines, and more. You can even push translated versions of each document live if you like.
Best Use Cases
Docsie works well for:
- Software/SaaS companies creating customer-facing documentation and knowledge bases
- Manufacturers producing complex hardware that requires technical documentation
- Heavily regulated industries that require robust documentation and audit trails
- Customer support teams that need to optimize and track self-service content
- Fast-growing companies that need scalable and easy-to-use documentation platforms
Essentially, if high-quality documentation is crucial to your business, Docsie will streamline your workflow.
Docsie Product Pricing
All paid plans below have a 30-day free trial (no credit card required). Docsie offers a forever-free plan with basic features to handle lightweight documentation needs. Upgrading is easy if your needs grow. Language capabilities are only available on the paid plans.
- 1 Shelf
- 400 Articles
- 2 GB storage
- $99 per month, billed annually
- Unlimited content
- Unlimited storage
- 1 Custom Domain with SSL
- Custom Branding & CSS Customization
- 1 Landing Page
- File Manager (Media)
- Powerful AI Search
- Shelf, Book, Article Templates
- SEO Features & Server Side Rendering
- 2 Languages
- Production & Staging Versions
- Upload Videos
- Password Protect Knowledge Base
- Use Google Analytics
- $179 per month, billed annually
- All features of Standard
- Custom Pages
- In-App Help Widgets
- Product Tours
- AI Content Quality Linter
- Broken Link Reports
- Snippets & Fragments
- Help Center Feedback
- Help Center Embeds
- Support Tickets
- Access to Docsie API
- $249 per month, billed annually
- All features of Premium +
- Up to 5 domain deployments with custom branding
- 3 Custom Domains with SSL
- 5 Secure Manual Deployments with unlimited viewers
- Project Management/ Workflows
- 3 Active Versions
- 3 Active Languages
- Reports and Automations
- Content Audits
- $699 per month, billed annually
- All features of Business +
- Publish to 10 Custom Branded Domains
- Create 10 Secure Knowledgebase Deployments
- Granular Permissions
- 5 Active Versions
- 5 Active Languages
According to KMWorld "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously uncaptured expertise and experience in individual workers."
From creating your first documentation set to publishing a polished portal, here is how to get started with Docsie:
- Sign up for a free Docsie account
- Create a documentation workspace and customize permissions
- Design site templates and styles for your brand
- Import existing documentation or create new articles
- Add multimedia and embed third-party apps as needed
- Set up automatic document generation from APIs
- Publish documentation portal with custom domain
- Review analytics to optimize content
For teams new to Docsie, expect some ramp-up time to customize systems and develop documentation processes. But overall, most find the platform intuitive with a little learning curve.
Is Docsie Right For You?
For lean teams that only occasionally need to publish basic documentation, Docsie may be overkill. But the forever-free plan still makes it easy to consolidate your docs.
For companies that take their documentation seriously, Docsie brings game-changing workflow efficiencies. If you need to streamline how teams collaborate on documentation at scale, Docsie is absolutely worth exploring.
With transparent pricing and free trials for all paid plans, you can thoroughly evaluate if Docsie is the right fit before committing long-term.
For advanced documentation needs, very few platforms can match what Docsie delivers out of the box. And their exemplary support means they want you to be successful, not just sell you software.
Docsie Review Conclusion
Creating exceptional documentation is crucial, especially in technical industries. But few companies invest in the tools and processes to get it right at scale.
That's where a purpose-built platform like Docsie changes the equation.
If your team struggles with fragmented documentation systems, inefficient workflows, and fragmented knowledge, Docsie brings you sanity. And great documentation pays dividends across customer satisfaction, employee productivity, and your bottom line.
For mid-sized companies and enterprises with advanced documentation needs, Docsie should absolutely be on your shortlist to evaluate.
Get started with a forever-free account to see if Docsie is right for your team. The intuitive interface and helpful support teams make it low-risk to explore.
Docsie Reciew FAQ
What are The Steps To embed something in docsie?
1. In the Docsie editor toolbar, click the “Embedded Content” block to add a placeholder block in your book.
2. Click the icon in the center of the placeholder block to open the configuration settings.
3. Paste the embed code or link to the content you want to add. For example, this could be a YouTube video embed code, a Google Docs link, a Figma embed, etc.
4. For YouTube videos specifically, you can copy the video's embed code and paste it into Docsie. Other sites like Google Docs, Figma, etc. allow you to get a direct link to embed the content.
5. Once you paste an embed code or link, the content should display live within your Docsie book. You can preview it to confirm it is working.
6. Save your changes, and the embedded content will now be included seamlessly in the Docsie book without users having to leave the page.
How does Docsie work?
Docsie is a documentation software that lets you create, organize, and publish helpful content for your users. You can make “books” that have different articles and sections to explain how your product works. Docsie makes it easy to update and share these books with your team or customers.
How do you Integrate Docsie with tools like SharePoint?
You can connect Docsie to other tools like SharePoint. This lets you show Docsie content directly inside SharePoint sites. It makes it easier for people to find and use your docs. To do this, Docsie has a “script” tool to embed content. You add the script to your SharePoint pages.
Does Docsie have AI Capabilities?
Yes, Docsie uses artificial intelligence (AI) to help write and manage content. The AI can automatically create new articles and summaries. It can also translate your docs into other languages. This saves you time since you don't have to write or translate everything yourself. The AI learns from your existing content to improve over time.