How we work is changing rapidly, driven by technological advances and shifting workforce demographics. Organizations today need flexible and adaptable work management platforms that can meet new demands and scale over time. This article explores how SmartSuite stands out as a future-proof solution designed to grow with companies. Through an exclusive interview with Avi Hercenberg, Partnership Director at SmartSuite, we gain insight into SmartSuite's capabilities and the company's vision for the future of work management.
In today's rapidly evolving business landscape, organizations need work management platforms that can adapt and scale to meet new demands. SmartSuite stands out as a uniquely future-proof solution designed to grow with companies over time. In our exclusive Software Spotlight podcast interview with Avi Hercenberg, Partnership Director at SmartSuite, we discussed the future of work management.
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Our Video SmartSuite: Collaboration & Communication Features
SmartSuite Future Of Work Management
Since its founding in 2019, SmartSuite has focused on anticipating the future needs of modern businesses. The platform combines powerful databases, robust document creation, and advanced project management in a unified solution. Customer feedback from end users has been, for the most part, positive.
SmartSuite was founded around five years ago by entrepreneurs with previous success in the software industry. As Hercenberg shared, “Jon Darbyshire, Tara Darbyshire, and Peter Novosel all come from another company called Archer Technologies. As Hercenberg explained: “Jon saw the market shifting where it was possible to build these no-code software platforms with advanced technology that wasn't yet available when he was building Archer. And decided to return to the market and build a new work management platform.”
Rather than launching an MVP, SmartSuite invested heavily in enterprise-grade architecture and compliance capabilities before bringing any product to market. This substantial upfront investment in its foundation allows SmartSuite to scale to support complex organizational needs as they arise.
With its flexible configuration options, SmartSuite can adapt to diverse use cases across IT, marketing, sales, HR, accounting, and more departments. As Hercenberg outlined, “You can truly build out their own custom solutions, workflows, automations, without having to shape their business to fit the mold of SmartSuite, but rather have SmartSuite as the platform fit the mold of their business.”
SmartSuite starts users off with over 200 templates for standard business processes that can be easily customized. Views, fields, forms, and automation can then be configured to address unique needs. This versatility enables SmartSuite to support everything from project management to supply chain workflows and recruiting. The unified platform evolves along with organizations.
The Future of Technology
SmartSuite's integration ecosystem also future-proofs the platform. With over 500 integrations available via Zapier and Make, SmartSuite can connect with virtually any app. One customer noted, “The integrations with Zapier and Noloco let us build game-changing solutions we could never have with SmartSuite alone.”
SmartSuite aims to provide an open and extensible platform through its broad integration ecosystem. Pre-built and custom integrations allow SmartSuite to connect with various external applications and data sources. By embracing an open ecosystem, SmartSuite can incorporate innovations like AI, machine learning, and other emerging technologies over time through its extensive integration capabilities.
The Future of Workforces
With its intuitive interface and no-code customization, SmartSuite democratizes work management by empowering any employee to build solutions tailored to their needs. Hercenberg explained that at one customer, “Attorneys are building out business applications for their own workflows, which is unheard of, right?”
Enabling this self-service approach future-proofs organizations by allowing any team to rapidly adapt SmartSuite as their needs evolve without relying on IT bottlenecks. As Hercenberg said, “Instead of a business user going to the developer IT department and saying, Hey, I need XYZ type of automation built out, I can just simply come in here, create a new table, set up the field types that I want. If I want to collect the customer's name and email and their feedback and their votes for ratings for something specific, and then easily generate a link to it and send it out to customers.”
The Future of Security
With advanced authentication, granular permissions, compliance certifications, and enterprise-grade security, SmartSuite provides the controls required by the most security-conscious organizations now and in the future.
SmartSuite uses industry-standard encryption protocols to protect data in transit and at rest. Data is encrypted using AES-256 encryption. Access controls allow granular permissions down to the field level. Admins can restrict access and sharing of sensitive data. The platform is GDPR and CCPA compliant to adhere to global data privacy regulations.
SmartSuite uses infrastructure from AWS and Microsoft Azure, which employ defense-in-depth security. Ongoing investments in new certifications and security capabilities ensure that SmartSuite will meet escalating security and compliance requirements over time.
Built for Scalability
Under the hood, SmartSuite leverages enterprise-class cloud infrastructure on AWS to provide the scalability large, complex organizations require. The platform easily handles tens of thousands of users.
Hercenberg noted, “So far, we've seen no scaling challenge. Each solution holds approximately 200,000 records. And again, solutions link across the entire workspace.” With robust infrastructure supporting unlimited linking between solutions, SmartSuite can quickly scale to manage massive datasets and complex workflows.
Unlike solutions that stagnate over time, SmartSuite is committed to continuously expanding its capabilities. With regular product updates and a growing integration ecosystem, the platform incorporates the latest innovations.
As Hercenberg explained: “The AI and smart doc is ready, and we have hundreds of customers using it all day, every day…these other AI projects that I mentioned are still very much in the beta slash research phase, but that's something we're working towards.”
SmartSuite's ongoing development of new features ensures it will remain a future-proof solution to meet emerging needs. With its versatile architecture, integration ecosystem, enterprise-grade security, intuitive interface, and continuous evolution, SmartSuite provides a uniquely adaptable platform ready for the future of work.
Built from the ground up with the flexibility to customize workflows, integrate new technologies, scale to growing demands, and adapt to any use case, SmartSuite future-proofs organizations as their needs change. For organizations seeking long-term agility, SmartSuite delivers a robust work management platform designed to grow and evolve along with them.
Real-Time Client Collaboration
In today's business environment, seamlessly collaborating with clients and external partners is crucial for success. SmartSuite provides a flexible work management platform to facilitate real-time customer engagement without compromising data security and governance.
Direct Access to Relevant Data
A key advantage of SmartSuite is the ability to grant clients direct access to relevant datasets and workflows through the platform. Rather than manually generating reports or exports, clients can log into tailored SmartSuite portals to view live data and processes.
Hercenberg explained, “You can generate a link, and this is a shareable link, and I can add a passcode and so on and restrict really what people see through this link.” These client portals are powered by SmartSuite's views feature, which allows the creation of filtered views to expose specific approved data fields and records to clients selectively.
Granular Access Control
SmartSuite enables setting permissions at a very granular level to control what clients can view and edit within the platform. Teams, individual members, and specific data fields can have customized access rules when collaborating with external partners.
As Hercenberg outlined: “You can also control the permissions down to the field level. So that's one way we see clients just adding people directly into SmartSuite.” This tailored access prevents overexposing data to clients while enabling relevant collaboration on key workflows.
Live Shareable Views
An essential capability of SmartSuite is the ability to provide live views of workflows and data to clients that automatically stay up-to-date. These dynamic views reflect real-time changes without manual exporting or static reporting.
“The difference between this and sharing a spreadsheet with a client is that this gets updated live. So anytime the client refreshes their live link, they'll see what you see on your side in this particular view.” Hercenberg explained. The live updating enables real-time communication and transparency as both parties immediately see edits and updates.
Customizable Client Portals
In addition to direct access, SmartSuite enables the creation of white-labeled, configurable client portals that expose specific workflows and data views. The platform integrates with solutions like Noloco, Softr, and WeWeb for building portals.
As Hercenberg summarized: “You can have your work happening within SmartSuite and then have some sort of customer portal that again dynamically pulls bits and pieces that you wanna expose to your client.” These customizable portals provide clients access to relevant information while restricting exposure of sensitive data stored in SmartSuite.
A key advantage of SmartSuite is the ability to integrate external client users into workflows and permissions tightly. Clients can be tagged as such within SmartSuite and assigned granular access controls.
Hercenberg confirmed “When they add clients, they can tag them as clients versus employees. So, easily you can figure out who's a client, who's an employee, and then they can also control the permissions down to the field level.” This integration facilitates seamless collaboration while ensuring clients only access relevant data.
SmartSuite provides capabilities like comments, @mentions, and activity tracking to enable real-time communication and collaboration within the platform between internal teams and external users.
As Hercenberg explained: “It's within the context of a record. So it's not like an abstract email where I have to find what the person's talking about, review what he's saying, and get back to him. But it's, you know, the work is being done here, and the message is left right here.” By centralizing workflows and communication, SmartSuite streamlines client collaboration.
Compliance and Security
While enabling transparency and engagement with clients, SmartSuite also prioritizes compliance, data governance, and security. As Hercenberg noted: “We work with regulated industries. We work with…industries, and you know we work with customers in the financial, government-industry…” Its granular access controls and permissions expose only approved data externally.
With its range of access, integration, communication, and security capabilities, SmartSuite emerges as a uniquely flexible platform for facilitating real-time collaboration with clients without compromising data protection and governance. The solution enables seamless transparency while maintaining control.
With its versatile architecture, integration ecosystem, enterprise-grade security, intuitive interface, and continuous evolution, SmartSuite provides a uniquely adaptable platform ready for the future of work. Built from the ground up with the flexibility to customize workflows, integrate new technologies, scale to growing demands, and adapt to any use case, SmartSuite future-proofs organizations as their needs change.
For companies seeking long-term agility, SmartSuite delivers a robust work management platform designed to grow and evolve along with them. As the way we work continues to transform, SmartSuite allows organizations to manage work smarter and position themselves for success. SmartSuite stands out for its ability to anticipate and adapt to the future of work through its flexible configuration, scalable infrastructure, open ecosystem, and ongoing innovation. For any organization navigating an evolving business landscape, SmartSuite provides a next-generation work management solution built to last.
Watch our podcast featuring SmartSuite: In this Software Spotlight podcast, host Michael Bernzweig interviewed Avi Hercenberg, partnership director at SmartSuite, an intuitive no-code work management platform combining databases, spreadsheets, documents, projects, and automation founded five years ago by former Archer Technologies executives.