AI in Workplace Search and Knowledge Management: How It Can Improve Employee Engagement

Employee Engagement Software

In a recent Software Spotlight podcast interview, I had an insightful discussion with employee engagement software expert Jonathan Fields, the co-founder and CEO of Assembly. The conversation revolved around the impact of employee engagement on business success in a hybrid work environment. As hybrid and remote work continue to gain popularity, fostering employee engagement has become crucial for businesses to thrive in this new landscape.

During the interview, Jonathon highlighted the unique challenges businesses face regarding employee engagement in a hybrid work environment. He explained how Assembly's solution addresses these challenges by focusing on three critical aspects: delivering information to employees, helping them find information, and fostering employee engagement. AI-powered workplace search revolutionizes how employees access and share information, increasing productivity and engagement. By leveraging advanced algorithms and machine learning,

I was particularly impressed by how Assembly emphasizes ensuring employees see critical information, such as open enrollment, new hires, and company announcements. Assembly helps with this by pushing information to various platforms like Slack, mobile, or Teams. AI-powered workplace search can quickly and accurately locate relevant information across various platforms and repositories.

One of the most significant advancements Assembly brings is its AI technology, which radically changes how employees find information. Jonathon shared an example of their AI bot, Dora, which can search through thousands of documents and answer questions without needing to search through folders. This enhanced search capability saves time and fosters collaboration and knowledge sharing among team members. Furthermore, AI-powered workplace search can adapt to a company's unique language and context, ensuring that search results are personalized and relevant to each user.

Assembly started as an employee engagement solution, offering a recognition and reward program that boosted company collaboration. As the platform evolved, it offered more features, such as announcements, feedback, and anonymous suggestions. This evolution led to Assembly becoming a one-stop-shop solution for many engagement needs, saving time and increasing organization efficiency.

Read our article Assembly: A One-Stop-Shop Solution for Employee Engagement, Communication, and Collaboration to learn more about how AI-powered intranets can improve workplace search and knowledge management.

Assembly's innovative approach to employee engagement, information sharing, and AI-driven search capabilities make it a powerful tool for businesses looking to succeed in a hybrid work environment. By focusing on these aspects, Assembly is helping companies overcome employee engagement challenges and drive their businesses forward.

The Importance of Employee Engagement

Employee engagement has become a critical focus for organizations today. Studies show engaged employees lead to better business performance:

• According to a Gallup study, organizations with high employee engagement had 21% higher profitability.
• According to a Towers Watson report, Companies with engaged employees have 2.5 times higher revenue growth than those with low engagement.
• Highly engaged business units result in 21% greater profitability, as noted in the Gallup report, “The Relationship Between Engagement at Work and Organizational Outcomes”.

Engaged employees are also more productive and loyal:

• Highly engaged employees are 17% more productive than employees with low engagement, according to the Gallup “State of the American Workplace Report.”
• The Achievers “2018 Engagement and Retention Report” shows that engaged employees have 87% less chance of leaving an organization.
• Engaged employees are likelier to “go the extra mile” and deliver excellent customer service, as noted in the Harvard Business Review, “The Impact of Employee Engagement on Performance”.

To learn more about the importance of employee engagement and how to foster it in the workplace, read our article Employee Engagement: The Importance and How to Foster It in the Workplace

As Jonathan stated:

Assembly started as an employee engagement solution, offering a recognition and reward program.

Employee engagement significantly impacts critical business metrics like profitability, revenue growth, productivity, and retention. Organizations that drive high engagement levels through initiatives like recognition programs can gain a substantial competitive advantage.

4 Key Strategies for Fostering Employee Engagement in a Hybrid Work Environment

1. Creating a Culture of Appreciation and Recognition

In the interview, Jonathan mentioned that Assembly started as an employee engagement solution, offering a recognition and reward program. This approach emphasizes the importance of creating a culture of appreciation and recognition, which can significantly impact employee engagement in a hybrid work environment.

2. Providing Opportunities for Growth and Development

Providing employees with opportunities for growth and development is another essential aspect of fostering employee engagement. In a hybrid work environment, it's crucial to ensure that employees have access to resources, training, and support to help them grow professionally.

3. Using Technology to Improve Communication, Collaboration, and Recognition

Assembly's platform offers various engagement modules, such as contests and wellness challenges, to boost collaboration across asynchronous companies. The platform also automates the recognition of birthdays and work anniversaries, enhancing employee engagement.

4. Creating a Sense of Community and Belonging

Creating a sense of community and belonging for employees is vital in a hybrid work environment. Assembly's platform offers a social and dynamic intranet experience, with algorithms surfacing relevant information for each user. This approach helps create a sense of community and belonging for employees in a hybrid work environment.

The Role of Technology in Employee Engagement

In our conversation, Jonathan discussed the role of technology in employee engagement and how AI-driven intranets can help businesses foster collaboration and engagement among employees. As a result, AI-powered workplace search is becoming an essential component of modern knowledge management strategies, driving employee engagement and overall organizational success.

AI-driven Intranets for Employee Engagement

Jonathon explained that Assembly's intranet solution focuses on three critical aspects: delivering information to employees, helping them find information, and fostering employee engagement. With the advancements in AI technology, Assembly has developed an AI bot called Dora that can search through massive data sets and provide insights to users. Dora can understand the context and deliver answers to questions, citing the source documentation from which the answer was derived.

In the interview, Jonathan emphasized the importance of AI-powered workplace search in creating a more efficient and engaging work environment. He highlighted how AI-powered workplace search can streamline finding and accessing information, allowing employees to focus on more meaningful tasks and projects.

Jonathan also noted that AI-powered workplace search can facilitate better collaboration among team members by connecting them to relevant resources and expertise within the organization. Furthermore, he mentioned that AI-powered workplace search can help bridge the gap between different departments and teams, fostering a more unified and engaged workforce. Overall, Jonathan's insights underscore the significant role that AI-powered workplace search plays in enhancing employee engagement and driving organizational success.

Benefits of AI Technology in Intranet Solutions

One of the key benefits of using AI technology in intranet solutions is the time savings and efficiency it brings to organizations. Jonathon shared an example of how Assembly's AI bot can search through thousands of documents and answer questions in just a few seconds, compared to the minutes or even hours it might take an employee to search for the same information manually. This efficiency can have a significant impact on productivity across an organization.

We see that AI can aid search by presenting answers alongside pages to explore, enhancing the employee experience on intranet platforms. Reworked sees AI as a techncology that is redefinining employee experiences.

Technology for Employee Engagement in Hybrid Work Environments

In addition to AI-driven intranets, there are other examples of how technology can foster employee engagement in hybrid work environments. Assembly started as an employee engagement solution, offering a recognition and reward program that allowed coworkers to recognize each other and earn rewards. The platform also automated recognizing birthdays and work anniversaries, boosting collaboration across asynchronous companies.

As the company evolved, it expanded its offerings to include features such as surveys, company announcements, one-on-ones, contests, and wellness challenges. AI-powered workplace search transforms how employees interact with information, making it easier for them to find relevant content and collaborate effectively.

Technology, such as AI-driven intranets like Assembly, can significantly foster employee engagement and collaboration in today's hybrid work environments. Businesses can create a more engaged and productive workforce by providing employees with easy access to information, streamlining communication, and offering tools for recognition and rewards.

Real-world Applications and Success Stories

Coca-Cola: Maintaining Employee Engagement During Challenging Times

Shannon Townsend, Sales Execution Manager at Coca-Cola, shared her experience with Assembly during the COVID-19 pandemic. She said, “With all the complications and disruptions to our daily routines due to COVID-19 in 2020, Assembly was a key part of continuing employee engagement throughout these difficult times. We are approaching the end of our first year with Assembly and looking forward to continuing the partnership into 2021”.

Promenade Group, Inc.: Boosting Team Camaraderie

Farbod Shoraka, CEO at Promenade Group, Inc., expressed his surprise at Assembly's positive impact on team camaraderie. He said, “We’ve been honestly surprised at Assembly's positive impact on team camaraderie. The unique insight into who positively impacts their colleagues and, ultimately, the company has been invaluable!”.

Apploi: Fostering Engagement Across Teams

Adam Lewis, CEO and founder at Apploi shared how Assembly has been instrumental in fostering engagement across their teams. He said, “Assembly has been like a ‘snowball rolling down a hill’ for fostering engagement across our teams. One person sharing recognition is a catalyst for multiple team members to take a moment to recognize their coworkers' contributions. That simple act of reacting to a shoutout then inspires those individuals to shoutout someone else, and suddenly, you have a series of shoutouts flowing in”.

HelloTech: Implementing a Fun and Easy-to-Use Recognition Program

Mallory Yohannan, Head of People at HelloTech, explained how Assembly met their needs for a recognition program that was fun, easy to use, and fit their budget. She said, “We were looking for a way to recognize employees that was fun, easy to use, and fit our budget. There’s always a lot happening. We wanted a recognition program that employees could access on the fly and in the moment and could be tied to tangible rewards”.

These case studies demonstrate how Assembly has helped companies across various industries improve employee engagement and business performance in hybrid and remote work environments. By providing a platform that fosters employee engagement, information sharing, and AI-powered search capabilities, Assembly is helping organizations overcome employee engagement challenges and drive their businesses forward. Using machine learning algorithms, AI-powered workplace search can understand user intent and deliver personalized search results, enhancing the overall user experience.

Conclusion: AI-powered workplace search and Knowledge Management

In today's hybrid work environment, employee engagement is crucial in driving business success. Jonathan shared that innovative technologies like AI-driven intranets can significantly improve employee engagement and collaboration. As employees can access information more efficiently, they can focus on higher-value tasks, ultimately boosting their engagement and productivity. Additionally, AI-powered workplace search can help break down information silos within organizations, fostering a more connected and collaborative work environment.

Assembly's platform, with its AI bot Dora, demonstrates the potential of AI technology in intranet solutions, streamlining information search and retrieval and fostering employee engagement. Organizations can create a more engaged and productive workforce in a hybrid work environment by exploring strategies and technologies like Assembly.

We believe that adopting AI technologies into your employee experience platform enables you to increase the relevancy of content to different users and deliver a more engaging digital experience to all. Zoom believe leaders can use AI to improve employee experiences as well.

Real-world success stories from companies like Coca-Cola, Promenade Group, Apploi, and HelloTech highlight the benefits of implementing employee engagement strategies and technologies like Assembly. These companies have experienced improvements in employee engagement, collaboration, and business performance. By integrating AI-powered workplace search into knowledge management strategies, companies can create a more engaging and efficient workplace, ultimately driving employee satisfaction and organizational success.

To foster employee engagement in your organization, consider exploring Assembly's innovative solution. Sign up for a free trial of Assembly with no credit card required and experience the benefits of AI-driven intranet and employee engagement tools.

Watch our Software Spotlight podcast featuring Assembly: In this episode, Assembly CEO Jonathan Fields demonstrates how Assembly's modern intranet solution helps companies efficiently manage information sharing, find answers instantly via AI search, and boost employee engagement - enabling organizations to save time, reduce costs, and scale.