Discover the Future of Chatbots: A Comprehensive Review of Chatbase

What Is Chatbase?

Chatbase is an exciting new platform that allows anyone to easily create their own intelligent chatbot powered by advanced AI technology. In this review of Chatbase, we cover the solution in detail and explore competitive options to help you select the best option for your website. You can train a chatbot specifically for your business using your own data and content in just a few simple steps.

In our review, we were surprised that the chatbots created with Chatbase feel incredibly natural and human-like in their conversations. That's because, under the hood, they are leveraging the power of ChatGPT, one of the most advanced conversational AI models developed by Anthropic. Chatbase lets you tap into this technology and customize it for your needs.

Chatbase Review: Building Better Chatbot Conversations
chatbot analytics

Maximize site traffic by reading our Chatbase review. Leverage the advanced conversational AI of ChatGPT to customize intelligent chatbots for your website.

Price: 19 – 399

Price Currency: $

Application Category: Chatbot development and management platforms

Editor's Rating:


  • Easy and quick setup
  • User-friendly interface
  • Scalable to manage many chatbots
  • Highly customizable
  • Accurate responses
  • OpenAI integration


  • Limited features and use cases
  • Some problems with "hallucination"
Chatbase chatbot builder interface with visibility toggle.
We tested the interface for changing chatbot visibility from hidden to publicly visible. Chatbase offers a streamlined chatbot builder that utilizes machine learning algorithms to enable users to create customized chatbots by uploading documents or adding website links.

With Chatbase, you can upload your website, documents, product information, support articles, and more. The platform will read and analyze this content so your chatbot becomes an instant expert on your business. Chatbase provides analytics and reporting tools to measure chatbot performance and effectiveness with metrics like active users, retention cohorts, session times, and messages per session.

The chatbot will be able to answer customer questions, provide detailed product information, troubleshoot issues, and have natural conversations as if it were one of your human team members. But the best part is that it can do this 24/7 and engage with multiple customers concurrently.

Learn about our Oasis RankTM Review Methodology

Benefits Of Using Chatbase

Instantly boost customer engagement

Website visitors love chatting with a helpful bot that can answer their questions in real-time. This increases time on site, builds trust, and improves conversions.

Reduce support costs

Chatbots can handle many common customer inquiries, freeing up human agents for more complex issues. This significantly cuts operational costs.

Deliver consistent brand messaging

Unlike humans, chatbots stick to your guidelines and tone of voice, ensuring customers always receive an on-brand experience.

Provide 24/7 availability

Your chatbot never takes breaks, holidays, or sick days. It's always ready to engage with customers anytime or night.

Scale during peak periods

Chatbots can handle spikes in traffic without getting overwhelmed—no need to hire more staff for seasonal peaks.

Gain data insights

The platform provides detailed analytics on all your chatbot conversations, helping identify customer pain points, FAQs, and more.

Easy to set up and manage

With an intuitive drag-and-drop interface, anyone can create and manage a chatbot without technical skills. Minimal training is required. Chatbase chatbots are trained via supervised learning on provided datasets of questions and answers or through website content crawling.

Integrates seamlessly

Embed your chatbot onto your website with just a few lines of code. Chatbase also offers integrations with popular tools like Shopify, WordPress, and more. Chatbase has API endpoints that allow programmatic interaction with chatbots via requests for creation, updating, deletion, and communication.

Secure Data

Chatbase hosts the created chatbots on secure GCP/AWS servers according to the information provided.

How Does Chatbase Compare to Competitors?


Chatfuel is one of the leading chatbot builders, but it lacks the advanced AI capabilities of Chatbase. With Chatfuel, you must hardcode all of the chatbot's responses, which is time-consuming and ineffective. Chatbase automates this by training the bot directly on your data.


Qualified is focused primarily on sales and lead generation chatbots. While powerful for that specific use case, it is less flexible than Chatbase, which can be customized for various business needs. Qualified also relies on traditional chatbot methods, whereas Chatbase utilizes cutting-edge AI. offers a robust enterprise-level conversational AI platform, but it is overkill for many smaller businesses. Additionally, there is required onboarding and extensive customization needed. Chatbase provides an easy self-serve option to get started quickly.

IBM Watson Assistant

IBM Watson Assistant is feature-rich but overly complex for basic chatbot needs. Most users only utilize a fraction of its capabilities. Chatbase provides a streamlined tool with just the essentials, making it more approachable.


Drift is a great live chat platform, but their chatbot builder feels basic compared to what Chatbase can offer. Drift bots have limited functionality and lack natural language capabilities. is focused primarily on external community engagement rather than customer support bots. While has some AI integration, it does not leverage models as advanced as ChatGPT, which powers Chatbase.

Ingest AI

Ingest AI offers AI search as its main value proposition. Chatbase is the better choice for a conversational chatbot on your website. Ingest AI would complement Chatbase nicely for AI document search.

Image showcasing the process of embedding and activating the Chatbase chatbot on a website.
Exploring Chatbase's chatbot analytics capabilities, focusing on embedding and activating the chatbot on a website. Chatbase is a platform for building AI chatbots based on the ChatGPT technology that allows users to add chatbots to websites, mobile apps, or other channels.

Chatbase Pricing Options

Chatbase offers four pricing tiers – Free, Hobby, Standard, and Unlimited with differences in number of chatbots, message credits, and character limits. Their pricing structure is very competitive compared to alternatives when considering the advanced AI capabilities included. Overall, Chatbase provides excellent value no matter the size of your business.


  • $19/month
  • 2,000 message credits
  • Two chatbots
  • Great for early testing


  • $99/month
  • 10,000 message credits
  • Five chatbots
  • Ideal for small businesses


  • $399/month
  • 40,000 message credits
  • Ten chatbots
  • Designed for larger enterprises

The number of message credits allotted monthly determines how many conversations your chatbot can have. More message credits enable more bot interactions. Chatbase also provides customizable add-ons such as additional message credits, extra chatbots, and premium integrations.

Oracle notes that "At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person. "

Step-by-Step Setup Guide

Getting started with Chatbase is quick and easy:

  1. Sign upCreate a free Chatbase account to access the platform.
  2. Connect data sources – Upload documents, add your website URL, and paste text content. This data will train your chatbot.
  3. Customize chatbot – Give your chatbot a name, avatar, and brand colors, and customize its greeting message.
  4. Set guidelines – Provide guidelines on how your chatbot should behave and its tone.
  5. Test conversation – Talk to your chatbot to see it in action and make any adjustments.
  6. Embed chatbot – Grab the embed code and add it to your website wherever you want your chatbot to appear.
  7. Analyze performance – Review conversation analytics to see how your chatbot performs and what resonates with customers.
  8. Expand integrations – Connect your chatbot to other tools like Shopify, Discord, WhatsApp, and more.

Within 30 minutes, you can have an intelligent chatbot up and running on your website, providing immense value to your business.

Chatbot Platform - Engage Visitors with Interactive Chat Interface.
Chatbot deployment with Chatbase involves integrating the bot with chosen platforms like websites, messaging apps, or other channels and ensuring compatibility, testing interactions, and monitoring performance. Experience the interactive chat interface on our chatbot platform.

Is Chatbase Right For You?

For any business that wants to leverage the power of AI to improve customer engagement, Chatbase is absolutely the right solution. The platform makes chatbot creation easy and accessible for all.

Ecommerce stores

Ecommerce stores can provide instant product support and boost sales through AI-powered chatbots that mimic human conversations to resolve customer queries faster.

SaaS companies

SaaS companies can reduce customer support costs and onboard new users faster with chatbots that automate responses to common questions and guide customers through key workflows.


Agencies can deliver customized chatbots scaled quickly for each client's needs by leveraging no-code chatbot builders that integrate with websites and apps.


Marketplaces can let buyers and sellers communicate via intelligent bots that understand conversations, provide recommendations, and even process transactions.


Publishers can engage readers by answering questions about articles through chatbots trained on website content to be an always-available reference.


Nonprofits can spread awareness and handle common donor queries with chatbots that share mission information and process donations around the clock.


Bloggers can interact with readers and surface relevant content via chatbots that understand natural language queries and point to related posts.

If you want to enhance customer experience, improve operational efficiency, and drive more business value, Chatbase is for you!

Chatbase Review Conclusion

Chatbase provides an innovative and game-changing platform for anyone to create their own intelligent chatbot. Powered by advanced AI, these bots feel incredibly natural in conversation and become instant experts on your business.

With flexible pricing, easy setup, robust integrations, and limitless use cases, Chatbase is the obvious choice for taking customer engagement to the next level using conversational AI technology.

Experience the magic of Chatbase for your business today by signing up for a free account. Train your own little piece of ChatGPT to work for you 24/7!

Chatbase FAQ

Does Chatbase use ChatGPT?

No, Chatbase does not directly use or incorporate ChatGPT. While both leverage conversational AI, Chatbase trains custom chatbots on a business's own data and content using alternative natural language models like GPT-3.5 Turbo and GPT-4. So Chatbase provides more customized and tailored chatbot experiences powered by OpenAI but does not utilize or integrate with ChatGPT.

How does Chatbase differ from CustomGPT?

Chatbase offers more flexible pricing with a free tier and a comprehensive range from $19 to $399 monthly. It allows training on diverse data like files and websites. CustomGPT focuses specifically on customizing GPT models with a business's own content, lacking Chatbase's text training and shareable links. Chatbase enables greater customization in areas like branding and conversations. It also captures leads and provides usage analytics. Overall, Chatbase suits general chatbot use cases better with its accessibility and versatility, while CustomGPT specializes in niche, content-specific AI.

Is Chatbase effective?

Chatbase is an AI-powered chatbot builder that helps businesses improve customer engagement. It allows easy integration into websites to set up chatbots that can understand natural language questions and provide automated responses.

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