Efficiency for Call Centers
In a recent interview, data integration expert Jason Eggers, the Co-Founder of Glances, discussed how the platform empowers call center agents by providing a unified interface for accessing information from various platforms in one view. Glances are designed to improve call centers' efficiency and customer service by streamlining access to data from different systems.
Jason shared a specific example of how Glances is used in a call center: “One of my favorite use cases is a call center. So they're doing thousands and thousands of customer lookups every week. So they're saving hundreds and hundreds of hours using Glances because of these processes”. By providing agents with easy access to customer data without logging into multiple systems, Glances enables them to resolve customer issues more quickly and efficiently.
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In the interview, Jason also highlighted the importance of personalized workflows in Glances, stating, “Our key feature is you can design the workflow, the ideal workflow you want that works across all your different apps so each employee can do and see what they need to do in the most efficient way possible.” This focus on personalization and providing a unified interface for data access helps businesses improve their efficiency, productivity, and decision-making processes.
The Need for Glances in Call Centers
Call centers face numerous challenges, such as high employee turnover rates, the need for quick and efficient training, and the need to access data from multiple systems. Jason discussed how the platform explicitly addresses these challenges and empowers call center agents.
Jason shared a quote that highlights the importance of Glances in call centers: “So the company needs to make that process as simple as possible, but they also need to make the data views as simple as possible so you don't have to spend a lot of time training because usually, they hire someone, they put them on the phone right away and say, hey, go, go right at it”. This emphasizes the need for a solution like Glances that simplifies data access and reduces training time for call center agents.
Learn how Glances can help your call center agents provide better customer service and support. Read our related articles: The Power of Personalized Workflows in Glances and The Role of AI in the Future of Data Access and Integration.
By providing a unified interface for employees to access information from various platforms in one view, Glances eliminates the need to move data between systems constantly and enables employees to take actions across platforms from their system of choice. This streamlined data access approach improves call center agents' efficiency and productivity, ultimately improving customer service and satisfaction.
Glances is a unique solution that addresses the specific challenges call center agents face, such as high turnover rates, quick and efficient training, and the need to access data from multiple systems. By providing a unified interface for data access and allowing users to design their ideal workflows, Glances empowers call center agents to perform their tasks more efficiently and effectively, ultimately improving customer service and satisfaction.
Unleash the Power of Glances in Your Call Center
Glances: A Unified Interface for Call Center Agents
Jason discussed the benefits of using Glances for call center agents. Glances is a platform that provides a unified interface for employees to access information from various platforms in one view, making it easier for call center agents to access and update customer data without logging into multiple systems.
Jason mentioned a specific example of how Glances is used in a call center: “One of my favorite use cases is a call center. So they're doing thousands and thousands of customer lookups every week. So they're saving hundreds and hundreds of hours using Glances because of these processes”. By providing agents with easy access to customer data, Glances enables them to resolve customer issues more quickly and efficiently.
In the interview, Jason also highlighted the importance of personalized workflows in Glances, stating, “So giving your employees access to data, when they need it, where they need it, whatever app they use, but also be able to do things while staying in their platform of choice and be able to do things in other platforms.” This focus on personalization and providing a unified interface for data access helps businesses improve their efficiency, productivity, and decision-making processes.
By offering a unified interface for call center agents to access information from various platforms, Glances can help improve efficiency and customer service in call centers. Agents can quickly access and update customer data, leading to better customer experiences and more efficient workflows.
Unlock the Full Potential of Glances for Your Call Center
4 Key Features and Benefits
Empowering call center agents with Glances can significantly improve efficiency and customer service. Here are some specific benefits of using Glances in call centers:
1. Reduced Time to Resolve Customer Issues
Glances allows call center agents to access customer information from multiple systems without logging into each system separately. Jason mentioned a use case where a call center agent can quickly access customer data when a call comes in without knowing which system the data resides in. This streamlined access to information helps agents resolve customer issues more quickly, leading to increased efficiency.
2. Improved Accuracy of Customer Information
With Glances, call center agents can update customer information on the fly, ensuring the data is accurate and up-to-date. This helps agents provide better customer service, as they have the most current information.
3. Increased Customer Satisfaction
By reducing the time it takes to resolve customer issues and improving the accuracy of customer information, Glances can help increase customer satisfaction. When agents can quickly access and update customer data, they can provide more personalized and efficient service, leading to happier customers.
4. Simplified Training Process
Glances simplifies the training process for call center agents by providing a unified interface that allows them to access data from multiple systems without learning each system individually. This is particularly beneficial for call centers with high turnover rates or seasonal employees, as it reduces the time and resources needed for training.
Enhance Your Zoho Experience with Glances View
See how Glances can help you automate and streamline your business workflows. Read our related articles: The Future of Data Integration: Glances and Its Unique Approach and Empowering Call Center Agents with Glances.
Streamline Your Call Center Operations with BambooHR and Glances
Glances enables businesses to design their ideal workflows that work across all their different apps, allowing each employee to do and see what they need to do most efficiently. This customization helps call centers optimize their processes and improve overall efficiency.
Glances can help call centers improve their efficiency and customer service by reducing the time it takes to resolve customer issues, improving the accuracy of customer information, increasing customer satisfaction, simplifying the training process, and allowing for customizable workflows.
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Glances in Action: Call Center Use Case
Jason shared a specific example of how Glances is used in a call center to improve efficiency and customer service. He explained, “One of my favorite use cases is a call center. So they're doing thousands and thousands of customer lookups every week. So they're saving hundreds and hundreds of hours using Glances because of these processes”.
By providing call center agents with a unified interface to access customer information from multiple systems without having to log into each system separately, Glances enables them to resolve customer issues more quickly and efficiently. Jason elaborated on this point, saying, “So what they can do then is anytime a call comes in, they have to open up Glances automatically with that phone number, pre-populated searching, ‘Hey, does that exist in the CRM already? If not, it opens up a form for them to enter everything about the name”.
This streamlined access to information saves call center agents time and reduces the need for extensive training on various systems. As a result, agents can focus on providing better customer service and resolving issues more effectively.
Boost Your Call Center Efficiency with Xero and Glances
Glances is a powerful tool that can significantly improve call centers' efficiency and customer service by providing agents with a unified interface for accessing and updating customer data. By leveraging the flexibility and potential of Glances, call centers can enhance their workflows and ultimately deliver better customer experiences.
We feel that in a world where data drives success, Glances bridges the gap between remote and in-house employees, streamlining data access and fostering seamless collaboration for a more agile and productive organization. CIO has a similiar view.
Supporting Various Applications
In our conversation, Jason emphasized the platform's flexibility and ability to connect to any application with an API. This wide range of compatibility allows Glances to support numerous applications and cater to the diverse needs of businesses across different industries.
Jason mentioned some popular applications that Glances integrates with, including CRM systems like Salesforce and HubSpot, accounting systems like QuickBooks, Xero, and FreshBooks, and email solutions like Gmail and Outlook. Glances can also be used with project management tools like monday.com.
The ability to connect to any application with an API makes Glances a powerful tool for businesses looking to streamline their workflows and provide employees with easy access to data across multiple systems. Glances can help businesses improve their efficiency, productivity, and decision-making processes by focusing on personalization and providing a unified data-access interface.
No Coding Required
Jason emphasized the ease of use and accessibility of the platform for users of all skill levels. When asked about the need for coding to use the solution, Jason responded, “Absolutely none. And that's why we spent five years of development on this. So that way, folks don't have to do that, right?”. This statement highlights the company's commitment to making Glances user-friendly and accessible to many users, regardless of their technical expertise.
Jason's comment on the lack of coding required for Glances is significant because it demonstrates the platform's ability to cater to users who may not have a background in programming or coding. This accessibility is crucial for businesses and individuals who want to streamline their workflows and access data across various platforms without investing time and resources in learning how to code or program. By eliminating the need for coding, Glances allows users to focus on their core tasks and responsibilities, making it an attractive solution for businesses of all sizes and industries.
Personalize Your Call Center Experience with Glances
Customization and Adding New Apps
Glances is designed to be a flexible and customizable platform that can meet the specific needs of each business. The platform is built to support a wide range of applications, and if a required app is unavailable, users can request it to be added. This allows businesses to achieve their ideal workflows and access the data views they need.
In an interview, Jason from Glances explained the company's goal and approach to customization: “So that's our goal is to help each and every company achieve their ideal workflows. So what they do with us right now is, Hey, we need XYZ app. Here's what we were looking to do. And we work with them to get exactly what they need and get a better understanding and the data views they want.”
Glances has been designed to connect to any application with an API, and even those without APIs can be supported through third-party API solutions. This flexibility allows Glances to be customized to meet the specific needs of each business, providing a tailored solution that helps improve efficiency and streamline workflows.
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We believe that streamlining data access is the key to unlocking the true potential of a connected workforce, empowering both remote and in-house employees to make informed decisions with ease and efficiency. Forbes has this same thought.
Integrate Glances with Missive for a Seamless Call Center Experience
Glances is a unique and powerful platform that allows users to access data from various systems and applications in a unified interface. The platform was designed to help businesses achieve their ideal workflows by providing employees with the data they need when they need it without having to log into multiple systems. Glances supports a wide range of applications, including CRM, accounting, email, and project management tools, and can be customized to meet the specific needs of each business. With its intuitive design and easy-to-use interface, Glances eliminates the need for extensive training and coding. It is an ideal solution for businesses with remote or seasonal employees and those looking to streamline their operations and improve efficiency.
Sign up for a free trial of Glances today. No credit card is required.
Watch our podcast episode featuring Glances. This Software Spotlight podcast episode dives into the unique world of Glances, founded by integration expert Jason Eggers. This platform revolutionizes business workflows by unifying data access across applications into one intuitive interface. Employees can now seamlessly view and update records without constantly switching tabs.