Podcast: My AskAI Your AI Assistant Your Content

ByBernzweig Michael Reading Time: 3 minutes

Listen And Share This Software Spotlight Podcast

Watch And Share This Software Spotlight Podcast

Mike Heap and Alex built MyAskAI off previous AI products focused on fine-tuning GPT models. They created an easy-to-use platform for non-technical people to instantly upload content like documents and websites to create an AI chatbot. MyAskAI has seen significant traction, especially for customer support use cases, with the ability to quickly find answers in vast amounts of data and provide them to users.

Podcast Summary: Software Spotlight Featuring My AskAI

Host Michael Bernzweig interviewed Mike Heap, co-founder of My AskAI, an AI chatbot creation platform. They discussed the inspiration for starting My AskAI, best use cases, ease of use, customizations, and future plans.

Inspiration

My AskAI emerged from Mike and co-founder Alex's previous work fine-tuning AI models. They realized many people wanted to easily create customized chatbots from documents and data but struggled with technical complexity.

So, they built My AskAI as an intuitive no-code solution. Users upload content like help docs or websites, and My AskAI instantly generates a chatbot to answer natural language questions.

Key Benefits

The main benefits are fast, customized AI assistance without coding expertise. Mike highlighted a 77-year-old user praising My AskAI's ease of use.

Top Use Cases

Customer Support

Websites often have help docs they want to distribute. My AskAI creates customer support chatbots from this content that can be embedded on sites with minimal code.

Internal Knowledge Bases

Companies connect tools like Google Drive and get AI chatbots in Slack or Microsoft Teams. Employees can then easily ask questions and get instant answers referencing documents.

Student and Professional Research

Students, lawyers, and other researchers use My AskAI for customized research assistants by uploading papers and documents.

Technology

My AskAI leverages embeddings to turn documents into semantic fingerprints. User questions are also converted this way. The platform identifies passages with the closest semantic matches to the question and uses them to generate answers.

Customizations

My AskAI offers extensive chatbot customizations for branding and personalities, including:

  • Name, avatar, fonts, colors
  • Welcome/prompt messages
  • Integrations (Slack, Microsoft Teams, etc)
  • Handling unanswered questions

Future Plans

Human Handover

A dedicated customer support product will allow human handover when the AI chatbot can't answer.

Conversation Insights

Analyzing chatbot conversations to identify common questions, pain points, feature requests, and more to improve products.

My AskAI's ease of use through no-code and breadth of integrations differentiate it in the market. The future roadmap will continue improving AI assistance for businesses.

My AskAI Articles

Read our articles below to learn more about the My AskAI solution:

Watch the My AskAI Software Spotlight podcast episode: Mike Heap and Alex built MyAskAI off previous AI products focused on fine-tuning GPT models. They created an easy-to-use platform for non-technical people to instantly upload content like documents and websites to create an AI chatbot. MyAskAI has seen significant traction, especially for customer support use cases, with the ability to quickly find answers in vast amounts of data and provide them to users.

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